Frequently Asked Questions
At New Mom Essentials, we aim to make your journey as smooth as possible. If you have any questions, you’ve come to the right place. Below are answers to some of the most common queries. If you need further assistance, don’t hesitate to reach out to our customer support team.
1. Are your products original and safe for baby use?
Yes! We only offer 100% original products, made from BPA-free, food-grade materials, trusted by healthcare professionals and moms alike. Your baby’s safety is our top priority.
2. How long will my order take to arrive?
We dispatch all orders within 24–48 hours. Delivery typically takes 2–5 working days, depending on your location. Rest assured, we aim to get your essentials to you as quickly as possible.
3. Do you offer support after purchase?
Absolutely! We’re here for you before and after your purchase. Whether you have questions about sizing, usage, or anything else, our team is ready to assist you. Contact us via WhatsApp or email, and we’ll reply super fast.
4. What’s your return or exchange policy?
For hygiene reasons, we do not accept returns on maternity and breastfeeding products once opened. However, if your item is damaged or incorrect, we’ll replace it immediately. Please contact us within 24 hours of delivery for quick resolution.
5. How do I know which breast pump or bra is right for me?
We’ve got you covered! We offer detailed guides and sizing help in our blog section. Additionally, you can DM us on Instagram or WhatsApp for personalized support. We’re always happy to assist!
6. Do you offer Cash on Delivery (COD)?
Yes, we offer COD across India. You can pay in cash at the time of delivery. Please ensure that someone is available to receive and pay for the order. COD charges may apply depending on your location.
Still have questions?
We’re here to help! Feel free to contact us directly via WhatsApp or email, and we’ll get back to you as soon as possible.