Frequently Asked Questions

At New Mom Essentials, we aim to make your journey as smooth as possible. If you have any questions, you’ve come to the right place. Below are answers to some of the most common queries. If you need further assistance, don’t hesitate to reach out to our customer support team.

1. Are your products original and safe for baby use?

Yes! We are the official importer of Medela products in India (Myrah Enterprises) and source directly from authorized brand partners. Every product is 100% genuine and premium quality — no exceptions. Products are made from BPA-free, food-grade materials — trusted by moms and recommended by healthcare professionals.

2. How long will my order take to arrive?

We dispatch all orders within 24–48 hours.

Delhi-NCR: Typically delivered in 1–2 business days

Rest of India: Usually delivered within 2–7 business days, depending on your location

We work with reliable shipping partners to ensure your order reaches you as quickly and safely as possible.

3. What are the shipping charges?

Free Shipping on all orders — no minimum order value required.

 

4. Do you offer support after purchase?

Have questions before or after your purchase? Whether it's about sizing, usage, or product details — our team is happy to assist.
Contact us anytime via WhatsApp at +91-9711997796 or email care@newmomessentials.in, and we'll get back to you promptly.

5. What’s your return or refund policy?

    We do not offer returns or cash refunds. Our products are non-returnable.

    However, in the unlikely event that you receive a damaged, defective, or incorrect item, we will provide a full refund or replacement, as applicable. Please reach out to us within 7 days of delivery for assistance. We may need to inspect the product to verify the damage or defect before proceeding with the refund or replacement.

    • Request for damaged/defective items must be raised within 7 days of delivery.
    • Product must be unused, unwashed, and in its original packaging.
    • Hygiene-sensitive products (such as maternity and breastfeeding items) are non-returnable once opened.

    If a damaged, defective, or incorrect product is identified, we will arrange free doorstep pickup for the item.

    For assistance or to raise a request, please contact us via:

    6. How do I know which breast pump or bra is right for me?

    We’ve got you covered! We offer detailed guides and sizing help in our blog section. Additionally, you can Message us on WhatsApp at +91-9711997796 or email care@newmomessentials.in for personalised support. We’re always happy to assist!

    7. Do you offer Cash on Delivery (COD)?

    Currently, we don’t offer COD. You can choose from secure online payment options at checkout.

    Still have questions?

    We’re here to help! Feel free to contact us directly Message us on WhatsApp at +91-9711997796 or email care@newmomessentials.in, and we’ll get back to you as soon as possible.