Terms of service
Last Update: May 09th, 2025
Welcome to New Mom Essentials!
These Terms of Use ("Terms") govern your use of our website www.newmomessentials.in and the services offered through it. Please read them carefully.
By accessing or using our website, you accept these Terms and agree to comply with them. If you do not agree, you must not use our website or services.
This document complies with the provisions of the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.
1. Who can use our platform?
You must be at least 18 years old and legally capable of entering into binding contracts under Indian law to use our website and services.
If you are under 18, you may use our services only with the involvement of a parent or legal guardian.
We reserve the right to deny or restrict access to any user at our sole discretion, without prior notice.
2. Account Responsibility
When creating an account on our platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.
If you suspect any unauthorised access or breach of security, you must notify us immediately at care@newmomessentials.in.
You agree to provide accurate, current, and complete information at all times. Failure to do so may result in suspension or termination of your account.
3. Privacy and Data Protection
We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
If you disagree with our Privacy Policy, we kindly ask you not to use our website.
4. Payment and Pricing
All product prices listed are in Indian Rupees (INR) and include applicable taxes unless otherwise specified.
We accept payments through trusted, secure payment gateways. We do not store your payment information.
We reserve the right to update product prices or withdraw products at any time without notice. Placing items in your shopping cart does not guarantee price or availability until the order is confirmed.
For purchases of ₹2,00,000 (two lakh) or more, submission of a PAN card may be required as per Indian laws.
5. Communication
When you use our website or send us emails/messages, you consent to receive communications from us electronically.
We may contact you via email, SMS, phone calls, app notifications, or by posting notices on the website regarding your orders, inquiries, promotions, and transactions.
6. Orders, Shipping, and Delivery
Orders are accepted subject to availability of products. We reserve the right to refuse or cancel an order for any reason.
Once confirmed, orders will be processed and shipped as per our Shipping Policy.
In cases where your area is not serviceable by our logistics partners, we may request an alternate delivery address.
International Orders:
Currently, orders must have both billing and shipping addresses within India.
7. Returns and Exchanges
At New Mom Essentials, we do not offer returns or cash refunds. However, we provide the option for product exchanges and store credit, subject to specific conditions outlined in our Return & Refund Policy. Please review the policy for full details on eligibility, timelines, and procedures for exchanges and store credit.
8. Intellectual Property
All content featured on our website—including text, graphics, logos, images, videos, and software—is the exclusive property of New Mom Essentials, unless otherwise specified.
The product images, logos, and trademarks displayed on our website are the property of their respective brands. These images are used with permission, either through direct partnerships or authorized distribution channels, to showcase the products we offer. New Mom Essentials does not claim ownership of third-party brand images and logos, which remain the sole property of the respective brand owners.
AI-Generated Content:
Where applicable, AI-generated images and content are owned by New Mom Essentials and are used for commercial purposes in compliance with the licensing rights provided by the AI service used.
By using our website, you are granted a limited, revocable license for personal use only. You may not reproduce, distribute, modify, or use any content on this site for commercial purposes without prior written consent from New Mom Essentials.
9. User Conduct
While using our platform, you agree NOT to:
- Engage in fraudulent, abusive, or unlawful activity.
- Upload or share any offensive, defamatory, misleading, obscene, or harmful content.
- Distribute viruses, malware, or any harmful software.
- Attempt to gain unauthorised access to our website or systems.
- Violate any applicable laws or regulations.
We reserve the right to suspend or terminate your account for violations of these Terms.
10. Liability Disclaimer
All services, products, and information provided on this platform are offered on an "as is" basis.
We do not guarantee uninterrupted, error-free access to our website or that the content will always be complete, accurate, or up-to-date.
New Mom Essentials will not be liable for any indirect, incidental, or consequential damages arising out of your use of our platform.
11. Reviews and Feedback
Only verified buyers (customers who have purchased and received a product) may post reviews on our platform.
Reviews containing inappropriate language, unrelated information, false claims, or promotional content may be moderated or removed at our discretion.
12. Dispute Resolution
In case of any grievance or complaint regarding our platform or services, you can contact our Grievance Officer:
- Name: Shakti Kumar
- Email: care@newmomessentials.in
- Corporate Address: Saraswati Kunj 1, Plot No-38, Golf Course Rd, near Vatika Tower, Suncity, Sector 54, Gurugram, Haryana 122001, India
- Company Name: Myrah Enterprises
- GST Number: 06AIGPD6925P1ZW
We aim to resolve grievances within the timelines stipulated under applicable laws.
13. Amendments
We reserve the right to modify or update these Terms of Use at any time without prior notice.
You are encouraged to review these Terms periodically. Your continued use of our platform after any changes means you agree to the revised Terms.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana, India.
Thank you for being part of the New Mom Essentials community! If you have any questions about these Terms, feel free to contact us at care@newmomessentials.in.