Return & Refund Policy
Last Updated: May 09th 2025
Legal Entity: Myrah Enterprises
GST Number: 06AIGPD6925P1ZW
Return & Refund Policy
At New Mom Essentials, operated by Myrah Enterprises , we are committed to ensuring a safe, hygienic, and satisfactory shopping experience. Due to the nature of our products, most items are non-returnable unless they arrive damaged, defective, or incorrect.
1. Non-Returnable Items
For hygiene and safety reasons, especially with maternity, breastfeeding, and personal care products, we do not accept returns or exchanges.
All applicable products are clearly marked as “Non-Returnable” on their respective product pages, in accordance with Consumer Protection (E-Commerce) Rules, 2020 and applicable marketplace policies.
2. Damaged, Defective, or Incorrect Products
While returns are not accepted, if your order is:
- Damaged during transit
- Defective (manufacturing fault)
- Incorrect (wrong item received)
You are eligible for a replacement or a full refund, as applicable.
To Report an Issue:
- Notify us within 7 calendar days of delivery.
- Share your order ID along with clear photos/videos of the issue at care@newmomessentials.in.
- In some cases, we may arrange a free reverse pickup for verification before issuing a replacement or refund.
We reserve the right to inspect and validate the claim prior to approval.
3. Customer Support
Our team is here to help you with your concerns:
📧 Email: care@newmomessentials.in
📱 WhatsApp: +91-9711997796
🕙 Hours: Monday to Saturday, 10 AM – 6 PM
Business Details:
Legal Name: Myrah Enterprises
Address: Plot No. 32, Sector 34,122004, Gurgaon, Haryana
GST Number: 06AIGPD6925P1ZW